If you now need to cancel your stay at a Premier Inn, this guide will show you how. You will be asked to confirm your acceptance of these terms and conditions when you make a booking. Please let your chosen hub by Premier Inn hotel know if you are likely to arrive after 11pm. Think OP screwed themselves by not paying the extra £5 or £10 Premier Inn usually charges to be able to cancel up to the day before, especially during a pandemic. Cookie Policy, Please see section 9 cancellation for full rate restrictions. If you would like to amend or cancel an existing booking, the easiest and fastest way is to use our self-service tools to manage your booking. Premier Inn Non-Flex - No cancellations, amendments (including name change) or refunds can be made. Premier inn has the worst customer… Premier inn has the worst customer service . My conference was cancelled during first Lock down and I have tried multiple time for a refund but no response .I had another booking with a different company they did a very good job an issued a full refund . Please note that the design of our hub by Premier Inn rooms does not accommodate cots. PREMIER INNS THOUSAND OAKS COMPLIMENTARY SELF-PARKING, PREMIER INNS THOUSAND OAKS - COMPLIMENTARY SELF-PARKING, Website Design, Development, and Digital Marketing Powered by INNsight. We are pleased to offer our guests paid WiFi, on-site guest laundry facilities, and complimentary self-parking. After the cancellation period, the whole reservation becomes fully non-refundable including any associated meals and/or additional extras. cancel your booking with immediate effect and (if appropriate) eject you from hub by Premier Inn premises; retain all sums paid by you and/or charge you the full amount of your booking; and/or. You are not entitled to cancel or withdraw from your booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service. Answer 111 of 473: Hello everyone, Just wondering if anyone is aware of any new policies with Premier Inn that might allow for some unusual flexibility given coronavirus. Book great value rooms quickly and easily. Our pool and hot tub, vending machines, and game room are popular with guests. Nothing in these terms and conditions is intended to affect those rights. Update on our hotels. smoke anywhere inside any hub by Premier Inn premises. If you decide to shorten your stay you must inform reception by 12 noon UK time on the day you wish to check out. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service. Offer is available at selected Premier Inns only and is subject to availability. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. You may wish to take out room cancellation insurance in case you need to cancel your booking. Premier Inn is bending the rules for Brits who booked non-refundable rooms by offering them the option to get a refund amidst the coronavirus pandemic. 2.What is Premier Inn's cancellation policy? You may pay for breakfast and selected extras at the same time as paying for your room. All rights not expressly granted in these terms and conditions are reserved. Local lockdowns have been implemented across large parts of the UK in a bid to limit the spread of coronavirus. Advance: Advance is a more restricted rate that may be offered at selected hotels subject to availability. You and the members of your group must not resell or transfer your booking (or any part of it) nor advertise, market or otherwise offer any hub by Premier Inn room for sale either on its own or as part of a combined offer. Price. Please enter the phone number you used to register for My Premier Inn. For a stay arriving on Saturday, you can cancel until 11.59pm UK time on the Saturday four weeks prior). Rooms must be vacated by 12 noon on the day of departure. We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a booking. 2434 W Hillcrest Drive, Newbury Park, California, 91320, IDEAL LODGING IN THE HEART OF THOUSAND OAKS, CALIFORNIA, SPACIOUS AND COMFORTABLE GUESTROOMS AND MODERN LIFESTYLE AMENITIES. Answer 1 of 475: Hello everyone, Just wondering if anyone is aware of any new policies with Premier Inn that might allow for some unusual flexibility given coronavirus. The Good Night Guarantee offered for stays at Premier Inn hotels does not apply to stays at hub by Premier Inn. Additional terms may apply to your use of our digital channels whether or not you make a reservation through them. refuse future bookings from you and/or refuse you entry or accommodation at any of our hotels. (iv)    If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited; Refunds will be processed to the same debit/credit card you used to make your booking normally before 9am the next working day though it may take a few days for the funds to reach your account. 2.What is Premier Inn's cancellation policy? For a stay arriving on Saturday, you can cancel until 11.59pm UK time on the Tuesday three days prior). Clear all filters. This website uses cookies to deliver our services and to show you relevant inventory, property details, and rates for In any event, Premier Inn reserves the right to cancel any reservations (before or during the stay) to the extent it is for self isolation. You can amend a booking outside of the cancellation period up until 1pm UK time on the day of arrival provided that: (i)     The amended booking is on a like for like basis (same rate type, same hotel, same number of rooms and type of rooms, and the same stay duration); (ii)    The first night of the amended booking is to occur within 18 months of the date you were first due to arrive (subject to availability); The ideal location of our Thousand Oaks, CA hotel is surrounded by highly-rated restaurants. You’ll love the friendly service, comfort and value you can expect at every one of our 700+ award winning hotels across the UK. Payment in full is required for all Advance bookings at the time of booking. BOOK YOUR STAY, TODAY! The maximum room occupancy is 2 persons. Rooms are available from 2pm on the arrival date. Please see section 9 cancellation for full rate restrictions. Fax and copy services are available for an additional fee. Our Concord, California hotel offers spacious rooms and accommodations to ensure a comfortable stay. To book your room please follow the instructions on the website, mobile site or app (as applicable). COMFORTABLE ROOMS WITH A WEALTH OF LIFESTYLE AMENITIES. Cancel Premier Inn 2019 on FastCancel.co.uk | Sometimes plans do change or things go awry, so you can no longer use a hotel booking. Reserve now, pay at stay. change your room allocation and/or hotel location at any point during your stay for any reason; or. If you are a non-business customer you have certain rights under consumer protection legislation. Free cancellation. Follow these steps to cancel a booking. After the cancellation period, the whole reservation becomes fully non-refundable including any associated meals and/or additional extras. Smart business and leisure travelers enjoy premier accommodations at affordable rates as guests of our Thousand Oaks, California hotel. To log into your My Premier Inn account. In this case we will contact you to let you know as soon as possible and we will refund the monies you have paid in respect of your booking. Semi-Flex rate room bookings may be cancelled before midnight UK time three days prior to the arrival date, (e.g. We will not be liable for any delay or non-performance if you provide us with incorrect information. For our amendments to the above Semi-Flex, Advance, Standard or Non-Flex rates in respect of some of the impacts of Coronavirus please see our updates here. Quality restaurants on-site or nearby every Premier Inn hotel. If you cancel your reservation within the cancellation period, a full refund will usually be processed to the same debit/credit card the next working day, however it may take a few days for the funds to reach your account. Whether guests want to shop, tour museums, or enjoy live theater, it's all near the Premier Inns Thousand Oaks. For the avoidance of doubt, the room(s), any associated meals and/or other additional extras cannot be cancelled, amended or refunded after the cancellation period (including any “no shows”), although additional meals or extras may still be added. Come enjoy a great night’s sleep at Premier Inn ? A cancellation reference will be given and should be retained as proof of cancellation. Show 56 results. I'll be re-booking as soon as I'm allowed. This contract formed when we confirm your reservation is between you and us. So, I am just reducing my booking from 7 nights to 6. This includes the smoking of e-cigarettes. and our Terms of Service. Click ‘Cancel’. Payment in full is required for all Standard bookings at the time of booking. At hub by Premier Inn, Flex rate room bookings may be cancelled before 1pm United Kingdom (UK) time on the arrival date. B&Bs & Inns 3. Answer 1 of 475: Hello everyone, Just wondering if anyone is aware of any new policies with Premier Inn that might allow for some unusual flexibility given coronavirus. Premier Inns Concord is the ideal choice for budget-minded business and leisure travelers looking to visit Napa Valley, San Francisco, Oakland, and Berkeley. Advance rate room bookings may be cancelled before midnight twenty-eight days prior to the arrival date, (e.g. We will confirm our acceptance of your booking by sending you an email to the email address that you provide during the booking process. Non-EU nationals will be asked to complete a registration form and provide their passport details. Premier Inns Concord offers amenities and services that make us an ideal choice for both business travelers and vacationing families. We are approximately forty miles from Downtown Los Angeles, and neighboring cities of Woodland Hills, Conejo Valley, and Westlake Village are all a short drive away. You need to know the booking reference number and enter either the bookers' surname or one of the guests' surnames. If you cancel your reservation within the cancellation period, a full refund will usually be processed to the same debit/credit card the next working day, however it may take a few days for the funds to reach your account. Budget-friendly accommodations in the Thousand Oaks area are available at Premier Inns with affordable rooms for business or leisure travelers featuring queen beds or family-friendly guest rooms that feature 2 plush queen beds and can accommodate up to 4 adults. Easy-to-follow video guides are available below. We may also cancel your booking at hub by Premier Inn if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. If you cancel after 1pm UK time on the day of arrival (including “no shows”) we will refund you the monies you paid on booking less the charge for the first night's accommodation per room booked and the charge for any hub breakfast booked for the first day of your stay. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. *Some exclusions to the cancellation penalty may apply. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you cancel your reservation within the cancellation period, a full refund will usually be processed to the same debit/credit card the next working day, however it may take a few days for the funds to reach your account. To cancel your booking please follow the instructions below or watch this helpful video. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you and the members of your group is accurate. When you make a reservation at any of our hotels in Wales, you are confirming that you are adhering to and will adhere to this restriction. Confirm changes. If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach. Premier Inn has said it will consider refunding customers who are unable to stay in hotels due to local lockdown travel restrictions – days after MoneySavingExpert.com revealed some with less flexible bookings had been denied refunds. Map. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service. You may book up to 4 rooms in the same hub by Premier Inn hotel for stays during the same period. As part of the Welsh Government’s Covid-19 measures, under Welsh law only members of the same household may stay in a room. We accept liability for death and personal injury arising from our negligence or that of our employees and agents. Complimentary Coffee is available in our lobby 24-hours a day. Premier Inn has more than 800 hotels across the UK, Ireland and Germany. Bookings amended within 28 days of arrival are outside of the cancellation period and are fully non-refundable, and remain non-refundable despite any amendments to the booking (for example, irrespective of the amended date of stay no cancellation period applies). You can amend a booking outside of the cancellation period up until 1pm UK time on the day of arrival provided that: Non-Flex rate room bookings may be cancelled (i) within 24 hours of making a booking, or (ii) before 1pm on the day of arrival where a booking is made less than 24 hours prior to this. Downtown Los Angeles is just 40 miles away. Payment in full is required for all Semi-Flex bookings at the time of booking. To cancel your booking please follow the instructions below or watch this helpful video. Children under 16 are not permitted to stay in a hub by Premier Inn hotel unless a parent or guardian is also staying in the hotel. Flex: If you book a Flex rate you may choose whether to pay for your room in full at the time of booking or to pay on arrival. cause unreasonable disturbance to our other guests or any hub by Premier Inn staff. COVID-19 winter update We know these are uncertain times and that plans might have to change due to the most recent government restrictions. A cancellation reference will be given and should be retained as proof of cancellation. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents. Guests will be asked to provide proof of identity and nationality upon check-in. Call 0333 003 0025 to… 4,013 properties in London. We also provide wake-up services and extended stays. If you want to make a booking you need to start again. ... Premier Inn. Easy cancellation* and speedy refund from Premier Inn. Permitted smoking areas will be identified on site. Cancel by Telephone 1. 55. Standard: Standard is a more restricted rate that may be offered at selected hotels subject to availability. After the cancellation period, the whole reservation becomes fully non-refundable including any associated meals and/or additional extras. Meals are not included in the room price at hub by Premier Inn. (v)    If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment. If you or any member of your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, hub by Premier Inn reserves the right to: hub by Premier Inn will not be liable for any refund or compensation in such circumstances. In the event we have to cancel your booking(s) we will attempt to notify you and a full refund will be processed to the same debit/credit card, though it may take a few days for the funds to reach your account. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service. If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at any Premier Inn hotel. Enter your Booking Reference number, (this can be found on your booking confirmation email), Surname and Arrival Date. Click ‘Manage booking’ at the top of the page Enter your Booking Reference number, (this can be found on your booking confirmation email), Surname and Arrival Date. Premier Inns Thousand Oaks offers amenities and services that make us an ideal choice for both business and leisure travelers. • you break the contract between us in any other material way. To view, amend or cancel a booking click here. If you or other members of your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to hub by Premier Inn on demand the amount required to make good or remedy such damage or loss. LOCATED RIGHT OFF HIGHWAY 101 ONLY 1 HOUR FROM BURBANK AIRPORT, THE PREMIER INNS THOUSAND OAKS OFFERS BUDGET LODGING IN A PRIME LOCATION, EXPLORE TOP AREA ATTRACTIONS LIKE THE REAGAN PRESIDENTIAL LIBRARY, CLEAN AND COMFORTABLE LODGING IN VENTURA COUNTY, THE PREMIER INNS IS A TOP-RANKED BUDGET THOUSAND OAKS HOTEL, A TOP-RANKED THOUSAND OAKS HOTEL NEARBY TOP VENTURA COUNTY ATTRACTIONS, JUST MINUTES FROM WOODLAND HILLS, CONEJO VALLEY, AND WESTLAKE VILLAGE, ENJOY FAMILY-FRIENDLY ACCOMMODATIONS AND AMENITIES AT PREMIER INNS THOUSAND OAKS, THE PREMIER INNS THOUSAND OAKS IS AN AFFORDABLE PLACE TO STAY. Properties with special offers. Please see section 9 cancellation for full rate restrictions. Welcome to the Premier Inns Thousand Oaks. Only problem is there seems to be a problem with the booking reference. We may cancel your booking at hub by Premier Inn at any time with immediate effect by giving you written notice (which includes email) if: Bookings made after 1pm on the day of arrival are non-refundable, and are subject to the standard cancellation terms. The contract between us for the provision of your room and any additional services added to your booking will be formed when you receive this email confirmation from us. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies. Due to high demand, our customer call centre is currently very busy. THE PREMIER INNS THOUSAND OAKS IS AN AFFORDABLE PLACE TO STAY DISCOVER VENTURA COUNTY ON A BUDGET. Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If you have breakfast and selected extras as part of your reservation and the rate of VAT changes between the date of your reservation and the date of your stay, we may adjust the rate of VAT, but the price you pay will remain the same. If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss. I need to cancel a booking because of personal reasons, it is impossible to get hold of a member of staff to discuss my situation they just keep me on hold costing me even more money, I’ve used premier inn on hundreds of occasions due to work & leisure and will now re consider future bookings as it looks like I will loose money on 2 x hotels without even having contact /reply from them Cancel any booking ( s ) due to lockdown may wish to take out room cancellation insurance case... 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